Founded in 2004, The First Microfinance Bank – Afghanistan (FMFB-A) is part of the Aga Khan Agency for Microfinance (AKAM), which has programmes in over 10 countries throughout the developing world. FMFB-A’s vision is to be recognized as the leading microfinance services provider contributing to poverty alleviation and economic development through the provision of sustainable financial services primarily targeting micro/small businesses and households. The bank provides credit and deposit products to a wide range of clients including micro, small and medium enterprises along with commercial banking and international remittance services.

The incumbent of the position is responsible to mobilize deposit by selling CASA products and services. The position shall be responsible for visiting customers and introducing FMFB-A products and services to potential depositors. Relationship officer shall be responsible to identify potential depositors, plan visits after analyzing their needs, offer products and services which are required by the potential customers. The Relationship Officer shall be also involved in promotions, marketing and PR activities with focus on deposit growth. The position shall have targets for mobilizing deposits and incentives will be paid based on the deposit incentive system.

• Identify and analyze potential customer needs.
• Visit potential depositors both retail and corporate depositors to offer bank products and services to achieve and exceed deposit targets.
• Ensure to facilitate and follow up on customer issues internally and manage deposit attritions.
• Attend sales, marketing and promotion activities of the bank including exhibitions and marketing campaigns.
• Actively participate in bidding process for large deposits from government institutions including bulk payroll processing.
• Work with Relationship Manager to communicate customer needs and demands, share feedbacks, inform about other bank products and services to maintain awareness on deposit products, services and pricing to remain competitive in the market.
• Regularly attend sales meetings, engage with Branch Management and Relationship Manager for deposit mobilization.
• Visit high net worth customers on regular basis to ensure that relationship is maintained and conduct presentations of new deposits schemes to existing customers and to new potential customers.
• Assist the marketing team or any other independent customer satisfaction surveys and data collections.

• Having bachelor degree in business administration, economics, finance, accounting, management.
• Candidate should have two years of experience in sales and marketing or relevant to the field or similar to field.
• Having knowledge for usage and features of various card schemes, transaction-based services, ATM, POS, CASA products.
• Having knowledge of various core banking systems and AML/CFT requirements.
• High level proficiency in spoken and written English, good command of the predominant local languages – Dari and Pashto.
• Good command on MS Excel and PowerPoint presentation.