The purpose of the Customer Service Officer is to achieve quality business growth for Aurum Afghanistan’s branch within assigned territory. The responsibilities incorporate marketing and selling Aurum Afghanistan to existing and new customers.

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Letting customers or clients know about additional products or services

Escalating queries and concerns

Maintain adequate customers filing system in the branch.

Participates in various marketing campaigns. Identifies internal and external business development opportunities.

Generate sales leads for Top up and Aurum Afghanistan products.

Monitoring Aurum Afghanistan Transaction within the branch

Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers/clients and the community.

Responsible for overall operation of the branch

Maintain and update customer contact bases and ensure achievement of all promotional sales targets through effective sales referral process.

Ensure compliance to all cash transactions according to required procedures and performance standards and assist to balance all transactions at end of shift.

Monitor and ensure compliance to branch cash control and security requirements and maintain knowledge on all company products and services and update knowledge when required

Prepare Daily, Weekly and Monthly Retail performance reports for submission to operations department

Any other tasks/ assignment to be provided by the line manager

Minimum of a Diploma or Degree in Business Administration, Operations and Commerce or a related field.

Minimum 3 years experience at Customer Services or Sales environment.

Computer Knowledge in MS Excel, Word, Power Point, Digital Payments Systems and outlook.