Project Assistant
Full time @Aurum Afghanistan Financial Company posted 2 weeks ago in Accounting & Finance Email JobJob Detail
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Job ID 35411
- Experience 2 Years
- Gender Male/Female
- Qualifications Bachelor’s Degree
Job Description
About Aurum Afghanistan Financial Company
Aurum Afghanistan Financial Company is a full-fledged electronic money institution regulated by the central bank of Afghanistan operating under the license No. EMI101006. In addition to our regulatory license, we are also equipped with license No. 78895 from the Ministry of industry and commerce of Afghanistan. We possess advanced technology infrastructure which enables our clients to access financial services through their mobile phones securely, quickly and conveniently. Our services are available to everyone, particularly individuals who may not have access to traditional banking services. We offer significant opportunities for improving the efficiency of digital financial services by expanding access and lowering transaction costs. We provide a customized electronic payment solution. Aurum Afghanistan facilitates digital financial transactions, which includes services such as mobile wallet to mobile wallet, bank 02 to mobile wallet, mobile wallet to bank, electricity and other utilities bill payments, merchant’s payments, AfPay card services, payments through PoS machines and other prospective electronic payments services. AurumPay is a leading electronic money platform in Afghanistan, operating under the supervision of the Central Bank of Afghanistan. We empower individuals, merchants, and corporations with secure, convenient, and innovative financial solutions. Join our mission to bring digital payments to every corner of Afghanistan!
Job Summary
Aurum Afghanistan Electronic Money Institution (AurumPay) is seeking a responsible, accurate, and customer-focused Project Assistant to support operations at the assigned government collection location.
The successful candidate will be responsible for processing customer transactions through the approved POS system, collecting and safeguarding cash, issuing receipts, supporting daily reconciliation, maintaining accurate records, and ensuring compliance with approved project SOPs and cash-control procedures.
Key Responsibilities
- Receive and assist customers professionally and respectfully.
- Verify customer and transaction information before processing payments.
- Process customer payments accurately through the approved POS system.
- Issue approved receipts or transaction references to customers.
- Operate and safeguard the assigned POS terminal and related equipment.
- Collect and safeguard customer cash and maintain accurate cash records.
- Support daily reconciliation of POS transactions, cash collected, receipts, and deposits.
- Immediately report cash shortages, excesses, transaction discrepancies, and operational issues.
- Identify and report failed, pending, reversed, duplicate, or disputed transactions.
- Maintain required daily transaction and operational reports.
- Handle customer complaints professionally and escalate unresolved issues to the supervisor.
- Protect customer, government, and transaction information and maintain confidentiality.
- Follow all approved cash-handling, POS-security, fraud-prevention, and operational procedures.
- Coordinate with the assigned government focal person regarding operational and customer-service matters.
- Maintain proper attendance, discipline, handover, and accountability at the assigned location.
Qualifications
Education:
- Minimum 12th-grade/high school certificate.
- Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Economics, IT, or a related field is an advantage.
Experience:
- Previous experience in cash handling, banking, mobile money, POS operations, customer service, finance, retail, or similar operations is preferred.
- Experience with digital payment systems is an advantage.
- Experience working in government-facing projects is an advantage.
Job Locations:
Multiple provinces and districts across Afghanistan. The list of available provinces and districts is attached to the application. Candidates are requested to review the attached list and indicate their preferred location(s) when applying, where applicable.
