The Liaison Officer serves as the primary point of contact between the company and the Afghanistan Customs Department and other relevant government authorities. The role is responsible for facilitating customs clearance processes, ensuring compliance with customs regulations, coordinating import and export documentation, maintaining effective relationships with government stakeholders, and drafting official letters and correspondence to customs authorities, ministries, and other entities as required.

Customs Clearance Management

•Coordinate and manage all import and export customs clearance activities.

• Liaise directly with Afghanistan Customs Department officials to facilitate customs procedures.

• Ensure the timely clearance of shipments through the Customs department

• Monitor shipment status and proactively resolve customs-related issues and delays.

• Follow up on customs declarations, inspections, duties, taxes, and clearance approvals

Documentation and Compliance

• Prepare, review, and submit customs clearance documentation accurately and on time.

• Verify commercial invoices, packing lists, CMR and customs declarations, and related documents.

• Ensure compliance with Afghanistan customs regulations, import/export laws, and government                  requirements.

• Maintain records of customs transactions and clearance documents for audit purposes.

• Monitor regulatory changes and advise management on their impact

Government and Stakeholder Relations

• Establish and maintain positive professional relationships with customs authorities and relevant government agencies.

• Attend meetings with customs officials when required.

• Represent the company in customs-related communications and negotiations.

Reporting

• Prepare regular customs clearance and tax exemption reports.

• Maintain records of shipment clearance timelines and performance indicators.

• Report risks, delays, compliance issues, and operational challenges to management.

Education

• Bachelor’s degree in business administration, Supply Chain Management, Customs Administration, Law, or a related field.

Experience

• Minimum 5 years of proven experience in customs clearance, customs, and logistics,

• Demonstrated experience working with the Afghanistan Customs Department and other Ministries

• Strong understanding of customs regulations, tariff classifications, duties, taxes, and import/export procedures.

• Experience coordinating with government authorities.

• Experience handling complex customs clearance cases and resolving related issues

Technical Skills

• Thorough knowledge of Afghanistan Customs Department systems, procedures, and regulations.

• Strong understanding of customs documentation requirements.

• Familiarity with customs clearance processes for imports, exports, and transit cargo.

• Understanding of customs valuation and tariff structures.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Experience using customs management systems and electronic customs platforms.

• Strong recordkeeping and reporting capabilities.

Personal Competencies

• Excellent communication and interpersonal skills.

• Strong negotiation and relationship-management abilities.

• High level of integrity and professionalism.

• Strong problem-solving and analytical skills.

• Ability to work under pressure and meet strict deadlines.

• Strong organizational and time-management skills.

• Attention to detail and accuracy.

• Ability to manage multiple shipments and priorities simultaneously.

• Team-oriented with a proactive approach to work.

• Ability to maintain confidentiality of sensitive information.

Languages:

• Dari: Fluent (Written and Spoken).

• Pashto: Fluent (Written and Spoken).

• English: Professional proficiency (Written and Spoken).