Under the direct supervision of the CEO and in line with the strategy defined by the Board, the COO is responsible for driving the development of Mutahid’s commercial operations in a sustainable and responsible manner. His responsibilities include:

·         Contributing to the definition of Mutahid’s commercial strategy (clients/products/ channels) and taking responsibility for its successful implementation.

·         Setting commercial objectives per product and per branch; monitoring performances; and proposing and implementing actions to address gaps.

·         Working closely with support functions at Head Office, and in particular HR, IT and Logistics, to make sure that the branch network has all the resources needed (well-trained staff, adequate IT and logistics infrastructure) to achieve its commercial objectives.

·         Driving the development and roll-out of new products/services and delivery channels and coordinating the work of various departments/units involved.

·         Designing, disseminating, and updating product and service-related policies, guidelines, processes, and procedures in order to maximize efficiency while maintaining a strong control environment.

·         Participating in financing decision-making processes.

·         Contributing to the professional development of staff in the company and their adhesion to Mutahid’s values, through intense coaching, training and communication.

·         Perform any other task assigned by supervisor/BoS.

·         The COO reports directly to the CEO and is a member of the Management Board. He has the responsibility of supervising the following functions: sales and distribution, back-office, product development, and marketing. He has indirect management responsibility over the branch network staff (close to 270 people).

Desired Skills and Experience

Qualifications/experience required:

·         At least 10 years’ experience in a microfinance institution or SME Bank in a senior management position in Operations, Sales or Business Development.

·         Master’s degree in Management/Banking/Finance or any other relevant discipline.

·         Successful experience in a developing/emerging country, ideally in South Asia or Central Asia, preferably within an international group.

Skills expected:

·         Excellent command of cash-flow based lending to MSMEs. Experience in branchless banking will be an added advantage.

·         Fluency in English required; Dari and Pashto will be an asset.

·         High integrity level and strong leadership skills with capacity to build employee’s engagement and to develop employees’ potential.

·         A team player who works efficiently with the other managers/staff of the company.

·         Entrepreneurial, self-motivated and result-oriented.

·         Project management skills.

·         Stress-resistant and resilient.