Afghan Wireless is Afghanistan’s first wireless communications company. When we began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

The Regional IT Support Engineer is responsible for IT support services, end-user training, Microsoft Windows Operating System installation and troubleshooting, other software installation, hardware installation, and maintenance of Desktops and Laptops.

• Act as the first point of contact and be in touch with the end users upon receiving any tasks via JIRA.
• Set up, install, configure, and maintain all required systems and equipment, along with installing the default software(s) and applications as per the policy.
• Manage users’ pre-data backup and post-restoration.
• Provide instant support to AWCC users, clients, vendors, and affiliates, both locally and internationally.
• Deliver timely support to AWCC Brand Shop users by responding to their inquiries through the JIRA system and ensuring proper evaluation and resolution.
• Install and configure operating systems, anti-virus software, and other applications.
• Diagnose and fix network-related (NIS/SAT/DEV) problems and quickly escalate them to the designated team.
• Keep a record of issues and faults along with solutions for future reference, and record all findings.
• Ensure proper documentation of all issues on the IT-HD shared path.
• Comply with and perform every task assigned by his/her line manager through JIRA.
• Adhere to his/her line manager’s instructions and ensure timely resolution of all concerned issues.
• Perform any other tasks assigned by the line manager.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Telecommunications, or a relevant field.
• Must have 2 to 3 years of relevant work experience.
• Strong understanding of internet fundamentals and solid knowledge of protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
• Fluent in one of the local languages (Dari, Pashto) and English (written and spoken).
• Advanced proficiency in relevant software, tools, and technology specific to the role.
• Relevant certificates are preferred.
• Demonstrates a strong work ethic.
• Possesses excellent communication skills.
• Upholds integrity and honesty.
• Capable of performing well under pressure.
• Ability to troubleshoot and resolve issues that arise during work.
• Willingness to travel to other provinces and work additional hours.
• Adheres to company rules and policies.