Behtar is a group of companies that has been at the forefront of the telecommunications, mobile money, and e-commerce sectors for 20 years.

The company was founded with the vision of connecting people and businesses, and facilitating commerce in an increasingly connected world.

Through the years, Behtar has grown to become a leading provider of telecommunications, mobile money, and e-commerce services in Afghanistan, with a strong reputation for innovation and customer service. Started as a small telecom service provider and quickly recognized the potential for growth and expansion in the financial services sector. We worked hard to provide innovative and cutting-edge solutions that could improve the lives of our customers. We are promoting mobile money and mobile banking services in our country, and as a result, we have rapidly grown our customer base. With the passage of time, we continued to adapt and evolve to meet the changing needs of our customers, always looking for ways to push the boundaries of what was possible. Today, the Behtar group of companies is a well-established and respected player in both the telecom and financial services sectors, known for our commitment to excellence and our ability to deliver results. We are excited to continue growing and serving our customers for many years to come.

The Customer Support Officer is responsible for providing professional, responsive, and high-quality support to customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent communication skills and the ability to support customers in a multilingual environment.

·         Key Duties and Responsibilities: Respond professionally and promptly to customer inquiries through phone, chat, email, and other support channels.

·         Provide clear information about Behtar Group’s products and services.

·         Understand customer needs, handle complaints, and resolve issues effectively.

·         Follow up on customer requests and ensure timely resolution.

·         Maintain accurate records of customer interactions and support cases.

·         Coordinate with relevant departments to resolve technical or service-related issues.

·         Maintain a professional, respectful, and customer-focused approach at all times.

·         Support customer engagement and contribute to customer satisfaction and retention.

Requirements:

• Diploma or Bachelor’ s degree in Business, Marketing, or related field
• 1-3 years of experience in customer service/ customer support, client relations or related field.

Qualifications:

• Female candidate with excellent professional communication skills.
• Highly proficient in English, Arabic, and Russian, fluency in Dari, Pashto is an advantage.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Confident, Patient, Polite, and professional when dealing with customers.
• Good computer, internet, email, and customer-support system skills.
• Ability to work under pressure and handle multiple customer requests.
• Honest, responsible, dedicated, and committed to Behtar Group’s values.

Job Location: Kabul

• Education: Diploma or Bachelor’ s degree in Business,Marketing, or related field